What to expect before your first visit
Everything you need to know before scheduling. No surprises.
Prefer to talk first? Call (833) 559-9559 (California) or (808) 400-4491 (Hawaiʻi).
Your first appointment: 60 minutes
The initial evaluation is 60 minutes. That is intentional - it is enough time to actually understand your history, your current situation, and what you are looking for.
The visit covers your psychiatric and medical history, prior treatments and how they worked (or didn't), current concerns, and your goals. At the end, you'll have a clear picture of the findings and what the recommended next steps are - and why.
No prescription will be written during the initial visit without a thorough evaluation first. Treatment decisions are always made thoughtfully, based on a full understanding of your history and goals.
What to bring to your first visit
Having these ready will help us make the most of your time together:
- A list of current medications, doses, and how long you've been taking them
- Prior psychiatric diagnoses you've been given, even if you are not sure they were accurate
- Any medications you've tried in the past and why you stopped
- A summary of any significant medical conditions or current medical care
- Insurance card and photo ID for intake purposes
- A quiet, private space for a video visit - good lighting and a stable internet connection
If you have had a difficult or disappointing experience with psychiatric care before, that is worth sharing — it is part of your clinical history, and it matters to how this evaluation is approached.
Before you schedule
Do you accept insurance?
Yes. In California, scheduling is managed through Headway, which verifies your coverage automatically. Accepted plans include Aetna, Cigna, United Healthcare, Anthem Blue Cross, and others - Headway confirms eligibility before anything is finalized.
In Hawaiʻi, The MindCounsel is in-network with HMSA PPO (commercial plans), HMSA QUEST Integration (Med-QUEST/Medicaid), AlohaCare QUEST, UnitedHealthcare QUEST, and UnitedHealthcare commercial plans. Self-pay is also available. If you are unsure whether your plan qualifies, reach out before scheduling - we'll help you confirm eligibility.
How does telehealth work?
All visits are conducted by secure video. You'll receive a link prior to your appointment. No special software is required beyond a modern browser on a phone, tablet, or computer. A quiet, private space with a stable connection makes the biggest difference.
I'm currently on medication. Can I still schedule?
Yes. Many patients come having been on medication for some time. The initial evaluation will include a careful review of your current and prior treatments as part of the overall assessment.
Can I get a second opinion if I'm already in care elsewhere?
Yes. Second-opinion evaluations are a meaningful part of this practice's focus. You do not need to leave your current provider to get a second perspective.
What if I'm in crisis or need urgent care?
This practice is not set up to provide urgent or crisis care. If you are in crisis, please contact 988 (Suicide & Crisis Lifeline), go to your nearest emergency room, or call 911.
How long does it take to get an appointment?
Availability varies. The scheduling platform will show current openings. If you have questions, the contact page is the best way to reach out directly.
Find your plan or area
Each plan page explains how booking and benefit checks work for that carrier. Coverage is confirmed at booking, and participation with a carrier is not a guarantee of coverage for any individual service. In California: Aetna, Anthem Blue Cross, Cigna, Curative, UnitedHealthcare, Oxford & Oscar, Carelon Behavioral Health, and out-of-state Blue Cross Blue Shield. In Hawaiʻi: HMSA, AlohaCare QUEST, UnitedHealthcare QUEST, and Blue Cross Blue Shield of Hawaiʻi.
By area: Orange County, the Inland Empire, Los Angeles, and San Diego, plus ADHD evaluation in California, ADHD evaluation in the Bay Area and medication management in California. In Hawaiʻi: Oʻahu, Maui, Hawaiʻi Island, Kauaʻi, adult ADHD in Honolulu, and medication management in Honolulu. Tagalog-speaking patients can read about care in California and care in Hawaiʻi.
Choose your state to get started
Schedule in California
For adults in California seeking structured, thoughtful psychiatric evaluation and medication management. Aetna, Cigna, United Healthcare, Anthem Blue Cross, and others accepted.
Schedule Your First Visit (California)Schedule in Hawaiʻi
For adults across the Hawaiian islands. In-network with HMSA PPO (commercial), HMSA QUEST Integration (Medicaid), AlohaCare QUEST, UnitedHealthcare QUEST, and UnitedHealthcare commercial. Telehealth statewide. Self-pay also available.
Schedule Your First Visit (Hawaiʻi)Have questions before scheduling? Reach out here →