HMSA · Hawaiʻi

Psychiatric Care for HMSA Members in Hawaiʻi

Using your HMSA benefits for psychiatric telehealth — with a clear reminder to confirm what your specific plan covers.

Struggling to focus, stay organized, or manage things that used to feel manageable can be exhausting to carry alone — and figuring out where to start with an evaluation shouldn’t add to that weight. Dr. Casilang is dual board-certified in both psychiatry and family medicine, so evaluations also screen for medical conditions — thyroid issues, sleep disorders, and others — that can mimic or worsen ADHD and mood symptoms, so care starts from a full picture, not just a checklist.

Appointments are typically available within 2 days, with openings most weeks Tuesday through Saturday morning.

HMSA and behavioral health

HMSA is one of the most widely held insurers in Hawaiʻi, and many HMSA plans include behavioral-health benefits that can cover outpatient psychiatry and telehealth. The MindCounsel works with HMSA, including HMSA PPO and HMSA QUEST Integration (HMSA’s Med-QUEST / Hawaii Medicaid line of business).

Because plans differ, the most reliable way to know your costs is to verify your benefits directly with HMSA before your first visit. Participation with HMSA is not a guarantee of coverage for any individual service.

  • Ask about coverage for outpatient psychiatry and telehealth
  • Confirm your copay, deductible, and any visit limits
  • Ask whether a referral or prior authorization is needed

What HMSA members can be seen for

Adults may be seen for adult ADHD evaluation, psychiatric medication management, anxiety, depression and other mood symptoms, diagnostic clarification, and psychiatric second opinions.

See our pages on ADHD evaluation and medication management, or our AlohaCare QUEST page if that is your plan.

Telepsychiatry is available to adults throughout Hawaiʻi by secure video, including communities such as:

HonoluluKailuaKapoleiPearl CityAieaKaneoheWaipahuEwa BeachMililaniHiloMauiKauaʻi

In-person visits are available in Honolulu when appropriate.

HMSA coverage for adult ADHD care

HMSA members may seek care for adult ADHD evaluation and diagnostic clarification, ongoing ADHD medication management when clinically appropriate, and transfer or reassessment of previously established ADHD care. Coverage and patient responsibility depend on the member's individual plan and benefits, so specific behavioral-health and telehealth coverage is worth confirming with HMSA directly before your first visit.

For more on what a comprehensive evaluation involves, see adult ADHD evaluation in Hawaiʻi.

Straightforward, either way

In-NetworkHMSA & AlohaCare QUEST
24–48 hrsTypical Message Response Time
2 daysAppointments Often Available

No subscription fee — HMSA and AlohaCare are billed directly.

Private, discreet care

Mental health care is personal, and many people prefer to keep it confidential. Telepsychiatry lets you meet from a private space of your choosing, without a waiting room and without traveling across the island. Your information is handled in accordance with applicable privacy laws, and visits take place over a secure, encrypted platform.

Frequently asked

Common questions

Do you accept HMSA?

The MindCounsel works with HMSA, including HMSA PPO and HMSA QUEST Integration. Because benefits vary by plan, please verify your specific coverage with HMSA before your visit.

Does HMSA QUEST cover mental health?

Many HMSA QUEST (Med-QUEST) plans include behavioral-health coverage for telehealth psychiatry. Confirm the details of your plan with HMSA, as covered services and requirements can vary.

Will HMSA cover my appointment?

Participation with HMSA is not a guarantee of coverage for any individual service. Verifying your benefits in advance is the best way to avoid surprises.

Is telehealth covered by HMSA?

Many HMSA plans cover telehealth for behavioral health. Ask HMSA specifically about telehealth psychiatry coverage for your plan.

Do I need to pay a monthly subscription to be seen?

No. Eligible QUEST (Med-QUEST) members may have little to no out-of-pocket cost, since the practice bills HMSA and AlohaCare directly — coverage and eligibility are verified before your visit. Self-pay is also available for anyone without in-network coverage.

Can I message my provider between appointments?

Yes. Patient messages are typically answered within 24–48 hours.

Begin with a conversation

Hawaiʻi

Request an appointment

Telepsychiatry across the islands, with in-person visits in Honolulu. In-network with HMSA and AlohaCare; self-pay available. Coverage varies — verify your benefits.

Request an appointment
By phone

Prefer to call?

Reach the practice directly to ask a question or get started.

Call (808) 400-4491

Important: The information on this website is educational and is not a substitute for individualized medical advice, diagnosis, or treatment. It does not create a provider–patient relationship. This is not emergency care. If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency department. If you are in crisis, you can call or text 988 (Suicide & Crisis Lifeline).